At Ayushya Madalam, we strive to provide our customers with the highest quality products and services. We understand that sometimes circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting a refund for purchases made through our Ecommerce website and mobile applications (both Android and iOS).

1. Eligibility for Refunds 1.1 Products: Refunds are eligible for physical products purchased through our Ecommerce website and mobile applications if they are: a) Damaged or defective upon delivery b) Not as described on the product page 1.2 Services: Refunds are eligible for services purchased through our Ecommerce website and mobile applications if: a) The service was not provided as described b) The service was not completed due to unforeseen circumstances

2. Refund Requests 2.1 Products: If you receive a damaged or defective product or a product that does not match the description on our website or mobile application, please contact our customer support within 7 days of receiving the product. Provide relevant details, such as order number, product name, and a clear description of the issue. Our customer support team will guide you through the return process. 2.2 Services: If you are unsatisfied with a service provided by Ayushya Madalam, please contact our customer support within 7 days of receiving the service. Provide relevant details, such as order number, service name, and a clear description of the issue. Our customer support team will investigate the matter and work towards a resolution.

3. Refund Process 3.1 Products: Upon verifying the eligibility for a refund, we will provide you with instructions for returning the product. You will be responsible for securely packaging the product and covering the return shipping costs, unless the product is being returned due to an error on our part. Once we receive the returned product, we will initiate the refund process. The refund will be issued in the original form of payment within 10 business days. 3.2 Services: After reviewing your refund request for services, we will work towards a resolution. This may involve rescheduling the service, providing a replacement service, or issuing a refund. Refunds for services will be processed within 10 business days and issued in the original form of payment.

4. Non-Refundable Items and Services 4.1 Products: Certain items are non-refundable, including perishable goods, customized or personalized products, and products that have been used or damaged by the customer. 4.2 Services: Some services may be non-refundable due to their nature, such as consultations or therapy sessions that have already been conducted.

5. Changes to the Refund Policy 5.1 Ayushya Madalam reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website and mobile applications.

We encourage you to review this Refund Policy periodically to stay informed about our policies and procedures regarding refunds. If you have any questions or need further clarification, please contact our customer support team, and we will be happy to assist you.

Note: This Refund Policy does not affect your statutory rights as a consumer.